The Untold Co$t of Poor Quality

R849,95

IF QUALITY IS AT THE FOREFRONT OF EVERYTHING WE DO, WHY DO CATASTROPHIC FAILURES KEEP HAPPENING ON A GLOBAL SCALE AGAIN AND AGAIN?

Technological advances have given us cutting edge tools to produce unique products and services, whilst groundbreaking research has enabled us to discover new techniques to understand and build models to solve complex problems; structure improvement efforts; govern our societies and organizations effectively; write impactful reports that change domestic and international policy; and yet… News headlines are filled daily with stories of catastrophic and costly man-made errors that result in large scale loss of life, livelihoods and incalculable damage to the planet, its fauna and flora.

Is this not an indication that we’re taking dangerous shortcuts when it comes to quality?

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IF QUALITY IS AT THE FOREFRONT OF EVERYTHING WE DO, WHY DO CATASTROPHIC FAILURES KEEP HAPPENING ON A GLOBAL SCALE AGAIN AND AGAIN?

Technological advances have given us cutting edge tools to produce unique products and services, whilst groundbreaking research has enabled us to discover new techniques to understand and build models to solve complex problems; structure improvement efforts; govern our societies and organizations effectively; write impactful reports that change domestic and international policy; and yet… News headlines are filled daily with stories of catastrophic and costly man-made errors that result in large scale loss of life, livelihoods and incalculable damage to the planet, its fauna and flora.

Is this not an indication that we’re taking dangerous shortcuts when it comes to quality?

THE GLOBAL PANDEMIC OF QUALITY

Take a moment to think over just a few of the headline-grabbing stories of pain from the past few decades such as the 2010 BP oil spill in the Gulf of Mexico in the USA; inadequate food labelling which resulted in the death of a British girl in 2016; the 2007/8 Global Financial crisis; Volkswagen’s 2015 diesel emissions disaster; Ford’s fiery SUV’s in South Africa during 2015; the 2011 Fukushima nuclear disaster in Japan; the 1984 cyanide gas tragedy in Bhopal, India; the 2008 baby milk disaster in China; the 2008 deadly Listeriosis outbreak in Canada; the 2009 crash of Air France flight 447 from Rio de Janeiro to Paris; the 2009 destruction of the turbine hall at Sayano- Shushenskaya Hydro power plant in Russia; the deadly explosion in 2014 at the Soma coal mine in Turkey; the collapse, in 1995, of the Sampoong shopping centre in South Korea; the 2017 Grenfell tower blaze in London; poorly manufactured medicines at Glaxo Smith Klein’s Cidra plant in Puerto Rico during 1998 and 2009; load-shedding in South Africa in 2008 to 2020; and many more. Many similar stories go untold.

Connecting all these dots reveals the fault lines in our systems, structures and how some of the people appointed in positions of leadership and power in Society, Government and Industry have failed to uphold the required standard of quality. This also reveals serious strategic deficiencies and gaps, ambiguities, dilemmas, confusion, contradictions, conundrums, chaos, the odds, risks and perils that exist in the overall environment in which the field of Quality finds itself, and in which Quality professionals have to operate; why and how we can all step in to help improve the situation for the benefit of all.

Additional information

Weight 2,25 kg
Dimensions 25,5 × 20 × 4 cm

Additional Information

ABOUT THE AUTHOR

There has never been a better time for Sipho Tjabadi to tap into his unique experience, insight and expertise to give the world a book that reminds us all of what ‘quality’ is really about, and which also shows us where we wandered off the path, explains what and who is missing in the puzzle, and puts forward necessary transformative step changes that everyone in Society, Government and Industry, individually and collectively, needs to consider and implement in order to rectify the situation as a matter of urgency.

Whilst overseeing Quality at the largest state-owned enterprise in South Africa, which included the largest infrastructure build programme undertaken in the Southern Hemisphere since the mid ’80s, Mr Tjabadi travelled extensively both locally and abroad, and also delivered keynote addresses at prominent Quality conferences. His keynote speech at the American Society for Quality (ASQ) Audit Division conference in 2011 was so popular that he was invited to speak again the following year. He also developed and published a popular on-line video on international quality disasters – “Cost of poor Quality”.

His thought-provoking book, ‘THE UNTOLD CO$T OF POOR QUALITY’, in which he analyses some 40 real-life cases of quality failures in 16 different industry sectors from various countries, will open your eyes to universal truths which should persuade you to join and help steer the programme of action to stop this pain before it visits us again.

BOOK DIMENSIONS

Weight:                2.250kg                             Pages:   603
Dimentions:      25.5 x 20 x 4 cm            Format:  Softcover

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